TAWANTECH

SLA Engineer (Operations Support)

📍 Riyadh, Saudi ArabiaFull-timeEngineering & ConstructionPosted 2026-09-21

Role Summary: The SLA Engineer will manage and monitor SLA performance for IT services, ensuring transparent governance, compliance reporting, and continuous improvement of service delivery against agreed Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and operational KPIs. Key Responsibilities:…

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